Candidate Assessment

Before we meet,
let's see you in action.

This is a short skills assessment for candidates applying to sarahwlee. It is designed to reflect the real demands of the position — not to trick you, but to show us how you think.

Before you begin

  • You will have 15 minutes once the test begins
  • The timer starts immediately when you click Begin
  • Your assessment auto-submits when time expires
  • You may not restart once you begin — read carefully
  • There are 6 questions. Answer all of them.
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Question 01 Attention to detail Communication

Review the itinerary below and draft a confirmation email to the CEO.

Scenario: Your CEO is flying from New York (JFK) to Milan (MXP) for a client dinner. Here are the details you've been given:
  • Flight: AA 206, departs JFK at 7:10pm on June 3rd, arrives Milan MXP at 9:05am on June 4th
  • Private car transfer from MXP to hotel: 45 minutes
  • Hotel check-in: Four Seasons Milan, June 4th, check-in available from 3:00pm
  • Client dinner: Restaurant Berton, June 4th at 10:30am
  • Dress code: business formal

Draft the confirmation email you would send to the CEO. Address anything that needs addressing.

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Question 02 Multitasking Problem solving

Four things land on your desk at the same moment. How do you handle them?

Scenario: It's 9:02am on a Monday. All of the following arrive simultaneously:
  • A: A VIP client calls — they are furious that their hotel room wasn't upgraded as promised
  • B: Your executive needs her lunch reservation moved from 1:00pm to 12:30pm at a restaurant that's notoriously hard to reach
  • C: A vendor invoice has arrived with a billing discrepancy — $4,200 overcharged
  • D: A calendar invite for a board meeting tomorrow has the wrong Zoom link listed

Rank these A–D in the order you'd handle them and explain your reasoning for each.

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Question 03 AI usage Critical thinking

Walk us through exactly how you'd use AI to complete this research task.

Task: Find 3 ultra-luxury hotel options in the Amalfi Coast for a family of 4 (two adults, two children aged 8 and 11) for the last two weeks of July. Budget is under $2,000/night. They want a pool, direct sea views, and at least one Michelin-starred restaurant either on property or within walking distance.

Describe your process: what you'd ask AI, what you'd verify yourself, and what you wouldn't trust AI for.

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Question 04 Communication Discretion

Draft an email declining a vendor proposal on behalf of your executive.

Brief from your exec: "Can you send a polite decline to Marcus at Voyager Experiences? We've decided to go another direction. Keep it warm but final — we may work with them in the future. Here's a draft subject line to work from: Re: Partnership Proposal – Vantage Experiences"

Write the full email as you would send it. The executive's name is Claire Holloway.

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Question 05 Attention to detail Problem solving

You've been asked to arrange a transfer. What do you do?

Message from your exec: "Can you book a private car for the Harrington group arriving at Heathrow? They'll need to get to the hotel. Use our usual car service."

How do you handle this request? Write out exactly what you would do next.

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Question 06 Culture fit Passion

Tell us about a luxury hotel that genuinely excites you.

Name a specific property, and explain what makes it exceptional in your view. There's no right answer — we want to hear your genuine perspective.

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Once submitted, you cannot return to edit your answers. Make sure you're ready.

Thank you,
.

Your assessment has been received. Our team will review your responses and be in touch within a few business days. We appreciate your time and thoughtfulness.